Primesexdoll - Worldwide Delivery
Returns & Refund Policy
Cancellation within 24 hours
- Purchase price
- Minus 20% processing fee for our work and bank processing fees
- Minus amount for free outfits + free gift (if already ordered and cannot be cancelled)
Cancellation more than 24 hours after purchase
- Purchase price
- Minus 50% of the purchase price
- Minus ordered outfits if shipped and cannot be cancelled
- Minus bank processing fees (8%)
Important: No refund possible once the doll is shipped. Dolls cannot be returned.
NO CANCELLATION IS POSSIBLE FOR IN-STOCK DOLLS
- This applies to IN-STOCK DOLLS or dolls directly delivered (EU/CAN/US)
- Note: Under exceptional circumstances, cancellation conditions would be the same as after 24 hours (50% processing fee – bank fees – outfits).
Shipping Information
- We dispatch orders within 3 business days. Delivery times are estimates and not guaranteed.
- Western Canada: ~6 business days
- Expedited shipping: 2-3 days (additional fee)
- Alaska/Hawaii: Extra shipping charges apply
Important: Take a video of the full unboxing!
This is your proof if something is missing or damaged.
We will refund you if…
Your doll gets lost during shipping. Full refund if tracking shows “customs clearance queue” for 60+ days.
Chance of occurrence: 0.1%
We will send you a new doll if…
You receive a defective doll or wrong product. Must return within 5 days (we cover return shipping).
Chance of occurrence: 0.01%
We will send you a repair kit if…
The doll’s skin has been damaged during shipping (significant tear).
Chance of occurrence: 5%
Minor damages during shipping
- Finger or toenails fell off (fix with nail glue)
- Eyelash fell off (fix with nail glue)
- Small skin scratches (usually disappear with oiling)
- Small skin imperfections (especially with soft skin option)
Chance of occurrence: 8%
You are NOT eligible for exchanges/refunds if…
- Item damaged due to improper use
- You refused the package upon delivery
- You haven’t picked up the doll in time from FedEx/UPS facility
- You just don’t like the doll / owning a doll is not for you
- We cannot take any dolls back once shipped.
Our Commitment
Our goal is your satisfaction. We use common sense and treat you the way we would like to be treated as customers.